Wunder Manager
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Data deletion and app uninstallation

What happens to access and stored information when a merchant removes Wunder Manager or asks us to delete data.

When the app is uninstalled

Shopify tells us the app was removed and revokes the app’s access to the store. Wunder Manager stops its scheduled work for that store, stops answering calls and messages for it, and begins the deletion process described below.

Shopify mandatory privacy webhooks

Wunder Manager receives Shopify’s mandatory customer data request, customer data erasure and shop data erasure webhooks, and verifies the authenticity of each request before acting on it. Valid requests are recorded for controlled processing and handled within Shopify’s applicable timeframe.

Connected accounts

If you connected Facebook, Instagram, Google Business Profile or another account, you can disconnect it at any time in the app’s Settings. Disconnecting removes the stored access for that account. You can also remove Wunder Manager from the account’s own list of connected apps.

Request deletion directly

  1. Email support@wundermanager.com from an address associated with the store.
  2. Include the *.myshopify.com store domain and state that you are requesting data deletion.
  3. Do not include passwords, access tokens or customer personal data.
  4. We will confirm the scope, verify authority and provide a response timeframe.

We confirm receipt within 5 business days and complete the deletion within 30 days of a verified request.

If you are a customer of a shop

If you spoke or wrote to a shop that uses Wunder Manager and want your details removed, contact that shop first. The shop decides how its customer information is used, and we act on its instructions. You may also write to us, and we will pass the request to the shop.

Identity and authority verification

We may ask the requester to confirm control of the merchant email or Shopify store, verify the request through an authorised admin, or provide other limited information needed to prevent unauthorised deletion.

What is deleted, and when

  • Store data we hold: product and order records, settings, conversations with customers, generated content and stored account connections are deleted within 30 days of uninstallation or of a verified deletion request.
  • Operational and security logs: TODO: confirm the retention period.
  • Support communications: TODO: confirm the retention period.
  • Backups: TODO: confirm how long residual backup copies remain.

Information that may be retained

Some records may be retained where necessary for legal obligations, tax and billing records, fraud prevention, security, dispute resolution or establishment of legal claims. Retained data is limited to what is needed for that purpose, access-controlled, and deleted or anonymised when the relevant need ends.

Completion

Once the verified request is completed, we will confirm the action unless prohibited by law or doing so would create a security risk.

Questions

Contact support@wundermanager.com and include your Shopify store domain.